24.02.2025

Twentieth anniversary of eSourcing S.A.: The beginnings of the company and the way forward

This year, eSourcing is celebrating its 20th anniversary. This is the perfect opportunity to recall the history of the founding of our company and to take a closer look at the key factors that have contributed to its success in the IT industry.

Roots in dmt

The history of eSourcing begins within the structures of dmt Systemy Informatyczne (later known as dmt Software House), its parent company. Dmt was already established in 1995, so 30 years ago. Yes, we have a double anniversary! Back in the 1990s, dmt software house was already growing dynamically, serving more and more customers and extending the range of services provided. At a certain point, we realised that certain branches of the business required greater specialisation and an individual approach. The decision to spin off eSourcing was therefore a natural step that allowed us to focus on the needs of clients in the financial sector and enabled us to create more flexible organisational structures.

Birth of a new vision

When eSourcing was established in 2005, our ambition was to function in the financial services sector as a consulting and outsourcing company with the necessary operational and IT background to implement and operate sophisticated solutions. We did not offer to sell off-the-shelf IT systems. We did, however, have services that we could customise and create unique solutions each time. The IT platforms we had at our disposal were the material for introducing innovative services.

The first eSourcing projects constituted a full package of services for banks, i.e. in addition to the business aspect, there was also consultancy, e.g. analysis of the content of the bank's contract with its customers, support in accounting and procedures in the bank, training for bank employees and their customers. While providing outsourcing services, we also supported our customers, of course, with business continuity plans, the preparation of exit plans or providing a 24-hour hotline service.

The beginning of eSourcing's journey was a time when banking around the world was undergoing dynamic changes and increasing customer expectations required the implementation of modern technologies and process improvements. The new team quickly won the trust of its clients, offering products based on advanced, high-performance technologies that not only met the current needs of the market, but also set some trends (we were among the first in Poland to harness microservices to actually use business processes). Of key importance, as is usually the case in such stories, were the people who allowed themselves to be persuaded to embark on this new adventure, and very often people from the financial sector came to us to share their experience, which in turn resulted in an understanding of the business needs actually present in operational teams at banks. eSourcing was also able to fully focus on product development and implementing creative solutions.

Specialisation as the key to success

The spin-off of eSourcing as a separate company was aimed at creating a space where two key elements could be combined: deep specialisation and an innovative approach. From the outset, the team focused on providing non-standard, often bespoke solutions, while prioritising creativity and partnership with clients. High throughput was an important element. This is where we attracted the most market attention, as we provided solutions where large data volumes and short handling times came together in one project.

The company developed its own standards, which today are recognised as its hallmark. On the one hand, it is all about advanced IT systems for banks, and on the other, an individual approach to each project. This individuality is not just a slogan in this case. Here, we actually produce software for our customers, which very often is the only copy of the solution. These are not boxed systems available to everyone. Thanks to this, eSourcing S.A. not only meets the needs of modern banking, for which added value is extremely important because it allows it to differentiate its product offering from that of its competitors, but also supports its customers in building a competitive advantage in the market by jointly participating in the business analysis process.

Warsaw and Cracow

Not without significance for the success of eSourcing is the location of its offices in Warsaw and Cracow.

Cracow, as is well-known, is one of the most important technology centres in Poland. This city, with its rich academic tradition and rapidly developing IT sector, has become an ideal place to attract talent and implement ambitious projects. Cracow not only provides highly qualified technicians, but also inspires innovative solutions. The proximity to universities such as AGH University of Science and Technology and Jagiellonian University fosters cooperation between science and business, which is one of the pillars of eSourcing S.A.'s development.

Warsaw, on the other hand, allows us to be close to a large part of our customers who have taken a liking to the capital as a place to do business. This city is also a great place to unleash creativity and to participate in the many events of the financial sector. Warsaw is also a great place to meet with our foreign collaborators.

A glimpse into the future

Today, twenty years after its foundation, eSourcing is a significant provider of IT solutions for the financial sector. The company continues to develop its products, investing in new technologies and adapting to ever newer regulatory requirements. Its aim is not only to meet customer expectations, but also to actively create the future of the IT industry.

The twentieth anniversary of eSourcing (and the 30th anniversary of the entire dmt group) is not only a moment to reflect on past achievements, but also an opportunity to look to the future. We do not operate like a large corporation, we remain true to our values: innovation, quality and collaboration at every level.

We think that there are more years ahead for eSourcing in terms of challenges, growth and working with customers who appreciate the value of true partnership in business. We congratulate the entire eSourcing team on twenty years of success and wish them another decade of dynamic development!